Refund Policy

1. Customer Satisfaction Guarantee

Japanese Auto Specialist is committed to providing the highest quality brake service and repair for Japanese vehicles. We stand behind our workmanship and parts with comprehensive guarantees designed to ensure your complete satisfaction.

We believe in transparent, honest business practices and will work with you to resolve any concerns or issues that may arise with our services.

2. Service Quality Commitment

All brake services performed by Japanese Auto Specialist are covered by our quality commitment:

• Professional Standards: All work is performed by certified technicians following industry best practices
• Quality Parts: We use only premium Japanese-manufactured parts that meet or exceed OEM specifications
• Workmanship Warranty: Our labor is guaranteed against defects in workmanship
• Safety First: We prioritize your safety and ensure all brake systems meet safety standards

3. Refund Eligibility

Refunds may be available in the following circumstances:

Service Dissatisfaction

If you are not completely satisfied with the quality of our brake service, we will work with you to resolve the issue. This may include:

• Re-performing the service at no additional charge
• Providing a full or partial refund if the service cannot be re-performed
• Offering alternative solutions to address your concerns

Defective Workmanship

If brake service work is found to have defects in workmanship, we will:

• Re-perform the affected work at no charge
• Provide compensation for any additional expenses incurred
• Offer a refund if re-performance is not feasible

Parts Issues

If installed parts are found to be defective:

• Parts are covered by manufacturer warranties
• We will replace defective parts at no charge
• Labor for part replacement is included in our service warranty

4. Warranty Coverage

Our comprehensive warranty covers:

Labor Warranty

• Duration: 12 months or 12,000 miles, whichever comes first
• Coverage: Defects in workmanship for all brake service performed
• Included Services: Brake pad replacement, rotor service, fluid service, caliper service, system inspection

Parts Warranty

• Duration: Varies by manufacturer (typically 12-24 months)
• Coverage: Manufacturing defects in brake parts
• Manufacturer Support: We work with manufacturers to process warranty claims

5. Refund Process

To request a refund or service adjustment:

1. Contact Us: Call (802) 773-5700 or email evelynnmiles@jabrksvc.com within 30 days of service
2. Service Documentation: Provide your service receipt and describe the specific concerns
3. Vehicle Inspection: We will schedule an inspection of the performed work
4. Resolution: We will work to resolve the issue or process your refund within 5 business days
5. Follow-up: We will follow up to ensure your complete satisfaction

6. Pre-Service Deposits and Payments

• Service Quotes: Quotes are estimates based on initial inspection and may be adjusted
• Deposit Policy: No deposit required for routine service appointments
• Payment: Payment is due upon service completion unless other arrangements are made
• Partial Work: If service is interrupted, you pay only for work completed

7. What Is Not Covered

Our warranty and refund policy does not cover:

• Normal Wear: Standard wear and tear on brake components
• Accidental Damage: Damage from accidents, misuse, or neglect
• Other Service Providers: Work performed by other repair facilities
• Pre-existing Conditions: Issues that existed before our service
• Follow-up Maintenance: Routine maintenance not related to our service
• Force Majeure: Damage from natural disasters or circumstances beyond our control

8. Emergency Service Refunds

For emergency brake service:

• Availability: 24/7 emergency service for critical brake failures
• Response Fee: Emergency service may include additional fees for after-hours service
• Quality Guarantee: Emergency service carries the same quality standards as routine service
• Warranty Coverage: Emergency service is covered by our standard warranty terms

9. Alternative Dispute Resolution

If we cannot resolve a service concern through direct communication, we offer:

• Mediation: Third-party mediation services (customer responsible for mediation costs)
• Documentation: Comprehensive service records and documentation
• Industry Standards: Adherence to automotive industry best practices and standards

10. Service Records and Documentation

We maintain detailed records of all brake services performed:

• Service History: Complete record of work performed, parts used, and labor charges
• Warranty Information: Warranty periods and coverage details for all work
• Customer Access: Customers can request copies of their service records
• Record Retention: Service records maintained for 7 years minimum

11. Customer Responsibilities

To maintain warranty coverage and service quality:

• Immediate Testing: Test brake function after service completion
• Proper Maintenance: Follow manufacturer recommendations for ongoing maintenance
• Issue Reporting: Report any concerns within 30 days of service
• Vehicle Care: Maintain proper brake fluid and avoid abusive driving

12. Policy Updates

We may update this Refund Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. Customers will be notified of any material changes that affect their service warranty or refund rights.

13. Contact Information

For questions about this Refund Policy or to request service adjustments, contact us: