Terms of Service

1. Acceptance of Terms

By accessing or using the Japanese Auto Specialist website (JaBrkSvc.com) or our brake services, you accept and agree to be bound by the terms and provision of this agreement. These Terms of Service constitute a legally binding agreement between you and Japanese Auto Specialist.

2. Service Description

Japanese Auto Specialist provides professional brake service and repair for Japanese vehicles, including but not limited to:

• Brake pad replacement and installation
• Brake rotor service and resurfacing
• Brake fluid replacement and system bleeding
• Brake system inspections and diagnostics
• Emergency brake service and roadside assistance
• Brake caliper service and repairs

We specialize exclusively in Japanese vehicles including Honda, Toyota, Nissan, Mazda, Subaru, and other Japanese automotive brands.

3. Service Areas

We provide brake services throughout Vermont and New England, with primary service area including:

• Rutland County, Vermont
• Windsor County, Vermont
• Addison County, Vermont
• Bennington County, Vermont
• New Hampshire border areas
• New York border areas
• Massachusetts border areas

Emergency brake service is available 24/7 throughout our service area. Routine service is performed at our facility in North Clarendon, Vermont.

4. Service Scheduling and Appointments

• Appointment Scheduling: Services must be scheduled in advance through our website, phone, or email
• Cancellation Policy: Please provide at least 24 hours notice for appointment cancellations
• Emergency Service: Available 24/7 for critical brake failures and safety issues
• Service Completion: We will notify you of estimated completion times and any changes to the schedule
• Vehicle Pickup: Customers are responsible for vehicle pickup and delivery unless special arrangements are made

5. Pricing and Payment Terms

• Quote Process: All service quotes are based on initial inspection and may be adjusted based on actual service requirements
• Service Authorization: You must authorize any additional work or parts beyond the initial quote
• Payment Due: Payment is due upon completion of service unless other arrangements have been made
• Accepted Payments: We accept cash, credit cards (Visa, MasterCard, American Express, Discover), and certified checks
• Pricing Transparency: We provide detailed invoices showing parts, labor, and any additional charges
• Taxes: All prices are subject to applicable state and local taxes

6. Parts and Materials

• Quality Standards: We use only high-quality, Japanese-manufactured brake parts that meet or exceed OEM specifications
• Warranty on Parts: All parts come with manufacturer warranties
• Parts Availability: We maintain inventory of common parts but may need to order special components
• Customer Supplied Parts: We may decline to install customer-supplied parts for safety and quality reasons
• Core Returns: Some parts may require core returns and deposits

7. Service Warranties

• Labor Warranty: We provide warranty on all brake service work performed
• Parts Warranty: All parts are covered by manufacturer warranties
• Warranty Coverage: Warranty covers defects in workmanship and materials under normal use
• Warranty Exclusions: Warranty does not cover damage from misuse, accidents, or other service providers
• Claim Process: Warranty claims must be made within the warranty period with proof of service

8. Customer Responsibilities

• Vehicle Information: Provide accurate vehicle information and current condition
• Service History: Disclose any known issues or previous brake work
• Access Requirements: Ensure vehicle is accessible for service and pickup
• Personal Items: Remove all personal items from the vehicle before service
• Safety Standards: Follow all manufacturer recommendations for brake system maintenance

9. Liability and Disclaimers

• Professional Service: Our services are performed by certified technicians following industry best practices
• Safety Reminder: Customers are responsible for immediate brake testing after service completion
• Regular Maintenance: Customers must maintain proper brake fluid and perform regular inspections
• Limitation of Liability: Our liability is limited to the cost of the service provided
• Force Majeure: We are not liable for delays or failures due to circumstances beyond our control

10. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

11. Intellectual Property

• Website Content: All content on our website is our property and protected by copyright
• Trademark: Our business name and logo are our trademarks
• Customer Photos: We may photograph completed work for documentation purposes
• Customer Consent: We obtain consent before using customer photos for marketing

12. Dispute Resolution

• Direct Communication: Contact us directly to resolve any service concerns
• Customer Service: We are committed to customer satisfaction and fair resolution
• Documentation: Keep all service receipts and warranties for any claims
• Timeline: Report any issues within 30 days of service completion

13. Modifications to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services constitutes acceptance of any modifications.

14. Severability

If any provision of these Terms of Service is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

15. Contact Information

If you have questions about these Terms of Service, please contact us: